The Commission for Communications Regulation of Ireland (“ComReg”) has issued notifications to three telecommunications providers for breaching the Universal Service Regulations 2011 (“USR”), breaches which may result in High Court orders against the providers.
The notifications were issued to Vodafone, Sky Ireland and Eir, all of whom included marketing material in correspondence sent to customers about changes to their contracts which is in breach of the USR.
The USR explicitly provides that a minimum level of information should be included in correspondence to customers when telecommunications providers make changes to their contracts.
According to the USR, correspondence relating to a change in contract must:
The telecommunications providers concerned have until 22 June 2017 to respond to ComReg. If ComReg deems the telecommunications providers’ explanations insufficient, the regulator can apply to the High Court for such order(s) as ComReg sees fit, which may include a declaration of non-compliance, an order directing compliance or an order directing the remedy for non-compliance or a fine.
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